A. Scope & Interpretation
“Personal Information” as used in this policy means information about an identifiable individual, such as the name and date of birth of that individual or contact information, and ludes non-personal information that we link to Personal Information.
What Personal Information is not
This policy does not cover non-personal information, which is information that does not identify you. However, as stated above, when we collect non-personal information and link that non-personal information to an identifiable individual, then that information will become Personal Information and become subject to this policy.
Unless we determine that we require an additional consent for specific Experiences, you agree and consent that as a provider of personal information we may collect, use, share or otherwise process your Personal Information in accordance with this policy. We may seek your further consent when we want to use Personal Information for a new purpose or for a purpose other than those stated at the time of collection, in this policy or in the terms and conditions of a specific Experience you signed up for, participated in or purchased. Consent can be “express” through words or by specific acts or “implied” by the conduct of the individual whose Personal Information is being collected, used or shared.
You may withdraw your consent for certain purposes, subject to certain legal and contractual obligations. For example, you may choose not to receive information addressed to you personally about Experiences offered by Clems Studios . To withdraw or limit your consent, you can contact us as described below in “Answering Your Privacy Questions”. Please note that it may take some time for all our records to reflect changes in your preferences.
C. How We Collect Personal Information
Clems Studios collects Personal Information in a variety of ways such as during the course of your request for a quote for, our services or your participation in one or more of our Experiences. Clems Studios collects Personal Information in the following ways:
Directly From you. You may provide Personal Information to us in person, by mail, over the telephone, through our website or in any other direct manner. For example, Personal Information may be collected through our monitoring and recording of communications, such as telephone calls to our call centers.
Through Technology. We may collect Personal Information and non-personal information through various technologies directly from you or from third parties.
Websites, Social Media, Applications and other electronic means: We may collect Personal Information and non-personal information electronically, directly from you or through third parties. For instance, we may access Personal Information about you when you share information about yourself on social media networks and when you interact with us electronically such as through our websites, email, social media properties or online advertising. For example, when you visit one of our social media sites, we may collect Personal Information that you choose to submit to us such as your name, contact information, opinions or any other information you choose to provide for the purposes of responding to an enquiry you have made, or for any other purpose disclosed to you at the time of the collection. We may track usage patterns on our website. Each time you visit our website, our server may record your internet service provider, browser, the date and time of your visit, the pages you visit, the documents downloaded, the searches you performed, and the referring URL you came from. We use this non-personal information to optimize your website experience.
D. How We Use Personal Information – Purpose
Clems Studios may collect, use and share Personal Information for the following purposes, which involve, among other things, the activities described for each.
1. In order to communicate with you, which ludes:
o Informing you about promotions or services, that Clems Studios reasonably believes may be of interest to you;
o Taking or verifying instructions from you and responding to your enquiries;
o Providing you with information about the services or promotions you are participating in;
o Recommending particular services, programs or promotions to meet your needs;
o Establishing a record of the Personal Information you provide or that we receive about you; and
o Communicating changes to Clems Studios policies or procedures that affect you, luding this policy.
2. To operate our site and perform our services in accordance with our terms and conditions.
3. To facilitate, complete, or confirm, any transaction you have chosen to enter, luding any accepted quotes.
4. To improve our products, services and sites.
5. To carry out other purposes that are disclosed to you and to which you consent.
6. To carry out any other purpose permitted or required by law.
If you no longer wish to receive promotional electronic messages from us please follow the unsubscribe directions provided in every promotional electronic message we send, or you can send an email to Email for assistance.
E. How We Share Personal Information
We may transfer your Personal Information to third party service providers that assist us with carrying out the purposes we have described in this policy, or have otherwise disclosed. Where permitted by law, we share Personal Information within our Payment Processor Stripe. Clems Studios does not collect, store or share credit card or banking information itself.
Other sharing. Canadian law permits or requires the use or sharing of Personal Information without consent in specific circumstances. These circumstances lude situations when permitted or required by law or necessary to protect Clems Studios , our employees, our customers, or others. We reserve the right to transfer any Personal Information we have about you in the event that we merge with or are acquired by a third party or should any such transaction be proposed.
We may also employ "cookies" or similar technology that provides additional functionality to our website and helps us analyze website usage more accurately. Cookies allow for a personalized experience when you visit or revisit our site. Our web server may automatically recognize your registered user's domain name and e-mail address or recognize you as a return visitor to our site. Clems Studios may collect information on what pages you access or view as well as any information you volunteer such as survey information and/or site registrations. Cookies also record session information such as items that you add to your shopping cart, and can be used to retain those items in your shopping cart on your next visit. We may also use these cookies to present you with relevant promotions within and beyond the Clems Studios website. You can set your web browser to disable cookies but if you do some features of our website may not function normally.
G. Retention and Security
How We Protect Personal Information
Where We Keep Personal Information
We store, access and use Personal Information on third party cloud-based servers located in North America. Unless there is a legal or regulatory requirement to keep such information in Canada, Personal Information may also be stored, accessed, or used outside of Canada, luding in the United States. For instance, when we engage a service provider outside of Canada, Personal Information may be stored, accessed or used in any country where the service provider is located, or from which it provides services. Where Personal Information is located outside of Canada, it is subject to the laws of that jurisdiction, and as a result, this information may be subject to access requests from governments, courts, or law enforcement in that jurisdiction according to laws in that jurisdiction.
How Long We Keep Personal Information
We actively retain Personal Information only as long as it is required for our relationship and a certain period of time afterwards to respond to queries or as permitted or required by federal and provincial laws. When this period ends, Personal Information is scheduled for destruction according to our record retention policies. Depending on the nature of the Personal Information and the purpose for which it was collected, this schedule may vary.
Clems Studios does not knowingly collect Personal Information from children under 13. If a child has already provided us with Personal Information, his or her parent or guardian may contact us for the purpose of deleting this information.
H. Access and Dispute Resolution
Depending on the product, service or program you receive, you may be able to access and verify most of the Personal Information we hold about you by reviewing your account statements or accessing your account online, or calling our customer service telephone number for the Experience about which you are enquiring. You may also access or request the correction of your personal information that we hold by writing us at the address below. We may require you to verify your identity before allowing you to access your personal information.
Our policy is to respond to access requests as required by applicable laws. Clems Studios may decline access to Personal Information in certain circumstances. These lude where the information requested would reveal confidential information or Personal Information about someone else, or if legal or regulatory requirements prohibit providing access or permit not providing access to such information. If you are concerned about how we treat your Personal Information, please contact our Office using the contact information set out below in “Answering Your Privacy Questions”. If our Office is unable to address your concern to your satisfaction, arbitration may be an option recommended to you to settle the dispute. Arbitration is a form of dispute resolution. If the parties decide to pursue arbitration, then the parties would refer the dispute to an arbitrator who would consider the evidence of each of the parties and render a decision.
I. Answering Your Privacy Questions
Clems Studios encourages you to review this policy periodically. If you have any questions about how we treat your Personal Information, please contact our CEO Gabbi Clements at 205-1068 Burnaby St, Vancouver, BC V6E 1N7 . You may also contact us at Email